Optimising every step in the user journey
We're here to help you create a digital platform grounded in research and reality.
The result? A flawless experience designed and written to achieve users' goals.
With our collaboration, your project will flow seamlessly. We take a multidisciplinary team approach, constantly sense-checking our UX and Content progress across skill sets and employing a broad range of high-quality expertise.
Make it easier for users to understand and identify with your brand.
The first step towards digital success happens in the Alignment phase when we ensure everyone is on the same page.
Next, during Discovery, we conduct user research, test, validate, and synthesise using personas and journey maps. From this, we produce evidenced recommendations that inform the ongoing project.
Finally, the Design phase is where we ideate, prototype, test, validate, synthesise, and iterate as necessary.
Achieve engaging, inspiring and informative content strategically delivered for your digital platforms.
We provide content support delivered in concert with our user experience and web development services or as a standalone offering.
The Australian Digital Health Agency (ADHA) wanted to reposition itself to better support the needs of all Australians. We were approached to engage target users of the website in order to test and validate assumptions and provide recommendations for a new website. The outcome would more fully represent ADHA's vision, direction and Digital Strategy.
Major Projects was designed to sit within the existing NSW Planning Portal and deal specifically with significant developments in the state. Together, we turned a site with low user engagement, poor user experience and user interface into a modernised platform that delivers quality in customer experience.
Whilst hitting timelines, we were able to help Brisbane City Council achieve the intuitively designed site they needed using a phased approach. The end result was a site that provided enhanced options for user interaction with Council.
During a site upgrade for the State Library of South Australia, we identified an opportunity to reimagine their site navigation and information architecture. This played a significant role in highlighting and signposting the wealth of information and the Collections available to view–online and in person at the library.
The State Library of South Australia is the state's largest public reference library, with a collection focused on South Australian information and general reference material for information and research purposes. The library engaged us to research their customers' needs and design a new modern, engaging and accessible website in Drupal 8.
We helped ANSTO to design and deliver their new website built on Drupal 8, coinciding with their brand relaunch.
We worked with the Australian Competition and Consumer Commission (ACCC) on the redevelopment of the International Consumer Protection and Enforcement Network (ICPEN) website.
Continuing our longstanding engagement, we were invited to redesign the UTS website and upgrade it from Drupal 7 to Drupal 8.
We worked with Charles Darwin University to redesign and redevelop their site in Drupal 8. We continue to partner with CDU to ensure their digital ecosystem delivers on their strategy and positions them as a premium Australian higher education organisation through both ongoing support and enhancements.
We were engaged to develop a comprehensive User Experience strategy and design to complement our Drupal CMS services for CDU with the goal of enhancing how site visitors find information and sign up for courses.
Wyndham City, a local government organisation based in the southwest region of Melbourne, undertook a competitive tender selection for the redevelopment of their website and chose us to deliver this new site on Drupal.
Sport and Recreation, run by the NSW Government Office of Sport, brought us on board to redesign and redevelop their website in Drupal.